Terms & Conditions
These Terms apply to any order placed by you on our site and to any contract between us for the sale our Products (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 21st September 2016.
These Terms have been prepared in the English language, but you may use the language tab on our site to access them (alongside the rest of our site) in a different language. Any Contract between us will only be in the English language.
Schedule 1INFORMATION ABOUT US
i)We operate the website https://www.vreoblue.com. We are VREO Innovation Limited, a company registered in England and Wales under company number 09681573 and with our registered office at Unit 4, Larch Court, West Chirton, North Industrial Estate, North Shields, Tyne and Wear, NE299 8SG. Our VAT number is 222 6992 00.
ii)You may contact us by telephoning us at +44 (0)191 289 3592 or by e-mailing us at email@example.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 16.
iii)The Products are sold through our site to business customers only but there is no entitlement to place an order. If you are not a business customer, please notify us.
iv)From time to time we may change the Products available for sale on our site, and we do not undertake to continue the supply of any specific product or type of product.
v)The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours and design accurately, we cannot guarantee that your computer’s display will accurately reflect the colour and design of the Products. Your Products may vary slightly from those images.
vi)We have made reasonable efforts to be as accurate as possible with the specification of our Products. If you require any further information in regards to a Product specification, please contact us using the contact details set out in clause 1.2.
vii)The packaging of the Products may vary from any packaging images or descriptions set out on our site.
use of our site
Your use of our site is governed by our Terms of Website Use. Please take the time to read our Terms of Website Use as it includes important terms which apply to you.
how we use your personal information
viii)You confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
x)You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
xi)You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
how the contract is formed between you and us
xii)Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
xiii)After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.
xiv)We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
xv)If we are unable to supply you with a Product, for example because that Product is not in stock, is no longer available, because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
our right to vary these terms
xvi)We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
xvii)Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
xviii)We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
1.xviii.1changes in relevant laws and regulatory requirements; and
1.xviii.2changes in the operations and commercial requirements of VREO Innovation Limited.
xix)If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
return and refund
xx)If during a relevant period (as set out in clause 8.3) you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
xxi)However, this cancellation right does not apply in the case of:
1.xxi.1sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
1.xxi.2any Products which become mixed inseparably with other items after their delivery.
xxii)The period during which you may cancel the Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the following table:
End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
(a) one Product which is delivered in instalments on separate days.
(b) multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
xxiii)To cancel a Contract, you just need to let us know that you have decided to cancel. You can contact us by one of the means set out in clause 1.2. If you are emailing or writing to us, please include details of your order to help us to identify it. Your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
xxiv)If you cancel your Contract we will:
1.xxiv.1refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
1.xxiv.2make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(xxiv.2.a)if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8;
(xxiv.2.b)if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
xxv)If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
xxvi)We will refund you through the method that you chose to pay; either Paypal, credit card or debit card or BACS payment.
xxvii)If a Product has been delivered to you before you decide to cancel your Contract:
1.xxvii.1then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to our registered address as set out in clause 1.2;
1.xxvii.2unless the Product is faulty or not as described (in this case, see clause 8.6) you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
xxviii)We will contact you with an estimated delivery date. This will usually be within 30 days after the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), but may be dependent upon your delivery address. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens.
xxix)Delivery of an Order shall be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from that time.
xxx)You own the Products once we have received payment in full, including all applicable delivery charges.
xxxi)If we miss the delivery deadline for any Products, we will aim to deliver:
1.xxxi.1within a reasonably advised delivery deadline as given to us in writing; or
1.xxxi.2within a further reasonable period not exceeding 30 days.
If we do not meet the later of 9.4.1 or 9.4.2, you may cancel your Order.
xxxii)If you do choose to cancel your Order for late delivery under clause 9.4, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
xxxiii)As we set out on our site, we deliver to all UPS shipping destinations (International Delivery Destinations). If there are restrictions on some Products for certain International Delivery Destinations, we ask that you review the information on our site carefully before ordering Products.
xxxiv)If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
xxxv)You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
xxxvi)You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
price of products and delivery charges
xxxvii)The prices of the Products will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.
xxxviii)Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
xxxix)The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
xl)The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order, and correspond to the relevant delivery charges of our courier service, UPS. As such, all delivery charges are estimates only and may be subject to variation should there be any change in the operation or costing of UPS (for example, if there is a change to UPS’ oil pricing for shipping) . We will notify you regarding any variations to your delivery charges as soon as reasonably practicable and, if any increase is proposed, will offer you the right to amend or cancel your order.
xli)Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable to a reasonable business customer and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.
how to pay
xlii)You can pay for Products using Paypal or by using a debit card or credit card. We accept all debit cards and the following credit cards: VISA, Mastercard, Maestro and American Express. We will only accept BACS payments if we have provided you with written confirmation of this payment method.
xliii)Payment for the Products and all applicable delivery charges is taken when you submit your order to us.
our warranty for the products
xliv)We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 13.2.
xlv)The warranty in clause 13.1 does not apply to any defect in the Products arising from:
1.xlv.1fair wear and tear;
1.xlv.2wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
1.xlv.3if you fail to operate or use the Products in accordance with the user instructions;
1.xlv.4any alteration or repair by you or by a third party who is not one of our authorised repairers; or
1.xlv.5any specification provided by you.
xlvi)We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
xlvii)Nothing in these Terms limits or excludes our liability for:
1.xlvii.1death or personal injury caused by our negligence;
1.xlvii.2fraud or fraudulent misrepresentation;
1.xlvii.3breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
1.xlvii.4defective products under the Consumer Protection Act 1987.
xlviii)Subject to clause 14.2 we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
1.xlviii.1any loss of profits, sales, business, or revenue;
1.xlviii.2loss or corruption of data, information or software;
1.xlviii.3loss of business opportunity;
1.xlviii.4loss of anticipated savings;
1.xlviii.5loss of goodwill; or
1.xlviii.6any indirect or consequential loss.
xlix)Subject to 14.2 our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.
l)Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
events outside our control
li)We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
lii)An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
liii)If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
1.liii.1we will contact you as soon as reasonably possible to notify you; and
1.liii.2our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
liv)You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
communications between us
lv)When we refer, in these Terms, to “in writing”, this will include email. You can email us at firstname.lastname@example.org.
lvi)Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post, next working day delivery service, international delivery service or email.
lvii)A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if send by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if send by international delivery service, five Business Days after posting, or if send by email, one Business Day after transmission.
lviii)In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
lix)The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
OTHER IMPORTANTS TERMS
lx)We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
lxi)You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
lxii)This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
lxiii)Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
lxiv)If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
lxv)A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
lxvi)We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
VREO Blue (“us”, “we”, or “our”) operates the http://www.vreoblue.com/ website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address (“Personal Information”).
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.